Cohere is a powerful conversational AI platform designed to streamline customer support operations. It leverages advanced AI algorithms to understand natural language, providing solutions instead of just answers to customer queries. With Cohere, teams can achieve a self-serve rate of 60%, reducing the workload on customer service agents and improving customer satisfaction. The platform also features analytics capabilities that identify potential issues and content gaps, allowing teams to proactively address customer needs. Cohere can extract knowledge from past conversations and perform actions on behalf of customers, further enhancing the customer experience. With a go-live time of just three days, Cohere delivers a 5x ROI outcome, making it an excellent choice for businesses looking to optimize their customer support operations. Whether you’re looking to reduce costs, improve efficiency, or enhance customer satisfaction, Cohere is the ideal solution.
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